All projects

Featured case study

Support Ticketing Platform

An MVP support workflow that lets clients raise issues, attach information, receive updates and track resolution while the internal team reviews, assigns and resolves tickets.

My role: Frontend DeveloperReactTypeScriptAPI IntegrationReusable UI

Support workflow

Client request → review → assignment → resolution

Context

After a project is completed, clients may need support, report issues or request additional work. The platform turns that process into a trackable workflow instead of relying only on email conversations.

My contribution

I implemented the frontend experience for the client and internal workflows, connected the interfaces to the available APIs and built the reusable UI patterns needed across the product.

What I worked on

  • Clients can create tickets directly or trigger a ticket from an email workflow.
  • Clients can open a ticket link, add more information and provide supporting documents.
  • Internal admins can review, approve or cancel requests and assign approved work to a developer.
  • Developers can work on assigned tickets and mark them complete, while clients receive status notifications.
  • Designed as an MVP with room for future capabilities such as billing calculations.